Service Purchases
Our services are professional, time-based, and often require scheduling or preparatory work. If you need to cancel a purchase, contact us at support@nxtgesys.com as soon as possible.
Before Work Begins
If you request cancellation before we have started substantive work, scheduled resources, or delivered any portion of the service, we will review the request and may issue a full refund to the original payment method.
After Work Begins
Once substantive work has started, a refund may be reduced or unavailable to reflect work already performed, scheduled time, third-party costs, or deliverables already provided. Where appropriate, we may offer a partial refund or service credit at our discretion and subject to applicable law.
Client Ineligibility or Scope Mismatch
If we determine before beginning work that a purchased service cannot reasonably address your request, or the engagement requires a materially different scope, we may offer an alternative scope or cancel and refund the applicable purchase.
Missed Appointments
For scheduled consultations, please provide reasonable advance notice if you need to reschedule. Repeated missed appointments or late cancellations may result in forfeiture of the scheduled service fee where permitted by law.
Refund Processing
Approved refunds are returned to the original payment method. Processing times depend on the payment provider and financial institution and may take several business days after the refund is initiated.
Chargebacks and Billing Questions
If you believe a charge is incorrect, contact us first at support@nxtgesys.com or 539 200 0812. We will review billing questions promptly and work to resolve legitimate issues.
Contact
Next Gen Systems Consulting
8211 E. Regal Pl, Tulsa, OK 74133
Support Email: support@nxtgesys.com
General Email: info@nxtgesys.com
Phone: 539 200 0812